Introduction
A crisis is the time to execute your pre-established crisis plan—not to create one on the spot. This module highlights key recommendations to keep in mind when it’s necessary to implement your crisis plan.
Emergency Preparedness
Even with thorough planning, a crisis always carries an element of surprise and the potential for confusion.
Element of Surprise
No matter how detailed the crisis plan, unexpected situations can arise during an actual event. Responding effectively requires a rapid, yet careful, assessment to determine whether a crisis is occurring, identify its type, location, and scope. Since the crisis team has practiced the plan in advance, leaders are better prepared to make informed and timely decisions when a real crisis occurs.